Refund & Cancellation

1. Season Programs

Season programs include competitive travel teams and any structured season lasting multiple months.

• 45-day notice required. Cancellation requests submitted at least 45 days before the program start date are eligible for a full refund, minus a non-refundable $25 processing fee.
• Less than 45 days. No refund will be issued for cancellations received fewer than 45 days before the program start date.
• After the season begins. No refunds are available once the season has started.

2. Recreational Programs

Recreational programs include clinics, camps, and short-term sessions.

• 14–21 day notice required. Cancellation requests submitted at least 14 days before the program start date are eligible for a full refund, minus a non-refundable $25 processing fee.
• Less than 14 days. No refund will be issued for cancellations received fewer than 14 days before the program start date.
• After the program begins. No refunds are available once the program has started.

3. Registration & Administrative Fees

Annual registration fees and one-time administrative fees are non-refundable under all circumstances, as they cover background checks, insurance, and platform costs incurred at the time of enrollment.

4. Uniforms & Kit Orders

Uniform and kit orders are custom-produced and are non-refundable once the order has been submitted to our supplier. If a sizing or manufacturing error occurs on our part, we will replace the affected item at no charge.

5. Medical & Injury Exceptions

If a player is unable to participate due to a documented medical condition or injury, AUSA will review refund requests on a case-by-case basis. A physician's note is required. Approved medical refunds may be issued as a program credit valid for the following season.

6. Program Cancellations by AUSA

If AUSA cancels a program due to insufficient enrollment, weather, facility issues, or other circumstances beyond our control, registered families will receive a full refund or the option to transfer their registration to another available program.

7. How to Request a Refund

All refund and cancellation requests must be submitted in writing by emailing contact@aurorausasoccer.com with the subject line "Refund Request – [Player Full Name]". Include the program name, registration date, and reason for cancellation. Requests are typically processed within 7–10 business days.

8. Contact Us

Questions about this policy? Reach out to us directly: