Refund & Cancellation

1. Season Programs

Season programs include competitive travel teams and any structured season lasting multiple months.

• 45-day notice required. Cancellation requests submitted at least 45 days before the program start date are eligible for a full refund, minus a non-refundable $25 processing fee.
• Less than 45 days. No refund will be issued for cancellations received fewer than 45 days before the program start date.
• After the season begins. No refunds are available once the season has started.

2. Recreational Programs

Recreational programs include clinics, camps, and short-term sessions.

• 14–21 day notice required. Cancellation requests submitted at least 14 days before the program start date are eligible for a full refund, minus a non-refundable $25 processing fee.
• Less than 14 days. No refund will be issued for cancellations received fewer than 14 days before the program start date.
• After the program begins. No refunds are available once the program has started.

3. Registration & Administrative Fees

Annual registration fees and one-time administrative fees are non-refundable under all circumstances, as they cover background checks, insurance, and platform costs incurred at the time of enrollment.

4. Uniforms & Kit Orders

Uniform and kit orders are custom-produced and are non-refundable once the order has been submitted to our supplier. If a sizing or manufacturing error occurs on our part, we will replace the affected item at no charge.

5. Friends & Fans Store (Fan Merchandise)

Friends & Fans items (apparel, accessories, and other fan gear) are custom-made and printed to order, individually for you. They are non-refundable and cannot be exchanged for a change of mind or for an incorrect size selected at checkout — please use the size guide before ordering. Because orders are sent to production quickly to meet delivery times, a cancellation or change is only possible if you contact us immediately and the order has not yet entered production. If an item arrives defective, damaged, or incorrect due to our error, we will replace or refund it at no charge — email us within 7 days of delivery with your order number and photos. Shipping charges are non-refundable except in the case of our error.

6. Medical & Injury Exceptions

If a player is unable to participate due to a documented medical condition or injury, AUSA will review refund requests on a case-by-case basis. A physician's note is required. Approved medical refunds may be issued as a program credit valid for the following season.

7. Program Cancellations by AUSA

If AUSA cancels a program due to insufficient enrollment, weather, facility issues, or other circumstances beyond our control, registered families will receive a full refund or the option to transfer their registration to another available program.

8. How to Request a Refund

All refund and cancellation requests must be submitted in writing by emailing contact@aurorausasoccer.com with the subject line "Refund Request – [Player Full Name]". Include the program name, registration date, and reason for cancellation. Requests are typically processed within 7–10 business days.

9. Contact Us

Questions about this policy? Reach out to us directly: